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General Dynamics to Consolidate Defense Intelligence Agency Help Desks

March 16, 2011
By George Seffers

General Dynamics Information Technology, Fairfax, Virginia, has been awarded a $40 million task order under the Solutions for the Information Technology Enterprise (SITE) contract to support the Defense Intelligence Agency (DIA). General Dynamics will provide 24-hour supervision for the Directorate for Information Management's enterprise service desk, which includes a customer call center and managing mission essential services. The company will be responsible for ensuring unresolved service desk requests are routed to the appropriate support organizations, as well as ensuring that all incidents are promptly and accurately documented in the incident tracking system. General Dynamics will consolidate seven regional service/help desks to two enterprise service desks in the Washington, D.C. area and Colorado Springs, Colorado.