Homefront Help is SIGNAL Connections’ effort to support U.S. service members, veterans and their families. The column highlights programs that offer resources and assistance to the military community ranging from care packages to benefits and everything in between.
In that same spirit, Homefront Help presents opportunities for readers to donate time, offer resources and send words of thanks to those who sacrifice for freedom. Programs that provide services to the troops are listed in red. Opportunities for the public to reach out to service members are listed in blue. Each program description includes a link to the organization's Web site, when available.
Wounded Soldier and Family Hotline
The U.S. Army instituted the Wounded Soldier and Family Hotline (WSFH) in March 2007 to give wounded, injured or ill soldiers and their families a means to share concerns about quality of care. The service does not circumvent the chain of command, but gives troops an additional method to resolve medical-related issues. The Army began the program in response to soldiers wounded in the Global War on Terrorism and their families who were having difficulty navigating through the medical care system.
The hotline receives three types of calls: inquiries, requests for information and issues of concern. Some calls can be answered immediately, while others require research and take longer to answer. Issue-related calls may demand even more time to resolve.