The hotel industry has seen a greater increase in terrorist attacks than any other industry in recent years, according to Alan Orlob, vice president of global safety and security for Marriott International. Orlob offered a first-hand account of the attacks on two hotels in Jarkarta, Indonesia, in 2009.
Orlob, the luncheon keynote speaker at the AFCEA Homeland Security Conference in Washington, D.C., was staying at a Ritz Carlton hotel, which is owned by Marriott, at the time of the attack.
He said that as he stepped out of the shower, he heard at an explosion at the hotel across the street. “I looked out my window, and I could see the front of the JW Marriott, and I saw smoke coming out of the back and people running,” he said. Moments later, another explosion occurred at the Ritz Carlton.
“I followed the broken glass and the destruction into the restaurant. I don’t know how many of you have been involved in improvised explosive device attacks, but it tears clothes off people and separates extremities. That’s what I was seeing that morning,” he said. “I remember feeling that sense of anger that morning.”
Orlob said he studies the tactics, techniques and procedures used by terrorists, and he offered lessons learned, including training first responders to decide which victims should be treated first, only evacuating a building if the evacuation area has been cleared first and ensuring evacuation plans are current.