Understanding GSA Government-wide Acquisition Contracts (GWACs)

Mr. Jim Ghiloni, PMP, Deputy Office Director for GWAC Programs Integrated Technology Services U.S. General Services Administration

Come learn about GSA GWACs.  GWACS offer a variety of features and benefits to meet agencies' requirements.  GSA provides both Solutions-Based GWACs and Specialty GWACs to encompass a full range of IT Solutions.  Government-wide Acquisition Contracts (GWACs) are defined in Part 2 of the Federal Acquisition Regulation (FAR) as task order or delivery order contracts for Information Technology (IT) established by one agency for government-wide use. Each GWAC is operated by an executive agent designated by the Office of Management and Budget (OMB) pursuant to section 5112(e) of the Clinger-Cohen Act. The Economy Act does not apply when placing orders under GWACs. To use GWACs, agencies must obtain a delegation of authority from the GWAC Program Office.

Excellence in Customer Service: Becoming a World Class Organization

Mr. Paul McDermott, National Director, Assisted Acquisition Services Office of Assisted Acquisition Services U.S. General Services Administration

Paul McDermott, National Director of GSA's Assisted Acquisition Services Division, provides a dynamic and insightful look into the world of customer service.  Paul draws upon his own experience, as well as some of the secrets of world class organizations in the field of customer relations, to demonstrate how taking care of the small things can transform daily interactions with your customer base and help you to win customers for life.