Department of Labor Selects TCG for IT Modernization
The Department of Labor (DOL) picked Washington, DC-based TCG, Inc. to support modernization of information technology services in three key areas: enterprise data management, business process management, and customer service delivery framework, the company reported. Under the $110 million Blanket Purchase Agreement, which included eight other awardees, TCG will support DOL's Wage and Hour Division (WHD) through 2025. WHD's key areas for modernization include enforcement, financial operations, wage determinations, certification, and public-facing web applications.
The contract’s nine awardees will assist in:
- developing new capabilities in an agile, iterative fashion;
- capturing agency knowledge and expertise to leverage for training and process improvement;
- improving customer satisfaction, timely case handling and adaptive policies; and
- developing and deploying modules as business processes are reengineered.
The mission of the WHD is "to promote and achieve compliance with labor standards to protect and enhance the welfare of the nation’s workforce," TCG indicated, explaining that the BPA also calls for an agile development approach for new applications and capabilities to support the WHD in this mission. "Fair labor practices, child labor regulations, and the Family and Medical Leave Act improve the world around us, in big and little ways, every day," said Dave Cassidy, vice president, TCG. "We are excited to help WHD support all Americans by modernizing the IT tools and business processes that carry out its vital mission."