Oracle is Providing CRM Platform to the Air Force
Oracle America Inc., Redwood City, California, has been awarded a $16,061,658 firm-fixed-price contract for my personnel (myPers) Customer Relationship Management (CRM) Oracle Service Client (OSvC) Bridge. This contract provides for the continued operations, sustainment and support of a CRM software platform of personnel knowledge, business processes and transactional services for active-duty, guard, reserve, retirees, and civilian personnel and their families with a total force knowledge base and data model. Work will be performed at the Pentagon, Washington, D.C., and is expected to be completed November 30, 2022. This award is the result of a sole-source acquisition. Fiscal 2021 and operation and maintenance funds in the amount of $5,389,169 are being obligated at the time of award. Air Force District of Washington, Joint Base, Maryland, is the contracting activity (FA7014-21-C-0021).