The U.S. Defense Department is implementing one of the world’s largest enterprise resource planning (ERP) systems, and the process could be going better. This is the case for many organizations that decide to adopt the software. After all, ERP software can cause network failures, resulting in significant lost opportunities and resources.
ERP software allows the integration of business management applications and automation of office functions. As a taxpayer and a steward of tax dollars, I have questioned the department’s choices of ERP software and implementation techniques. I have also studied a rarity—an ERP implementation success in a government organization.