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In my opinion, Mr Markus Rogers' high opinion of the ESD Help Desk is unfounded. Having dealt with the ESD Help Desk for the past year and a half, I have found them untrained and uninformed. They have very few technical skills and usually cause the base to work harder then necessary. They consistently misroute tickets as well as close tickets when the work is not complete. There is no consistent policies between the ESDs. I have found policy differences between Lackland and Gunter. Open and honest communication with most base CFPs will reveal that my opinion is not in the minority.