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BEAT LLC
Member Since: 2019
San Antonio TX 78215-1436
Telephone:
Email:
President:
Matthew R Benavides
President:
Matthew R Benavides
Business Focus:
Business Enabled Acquisition & Technology (B.E.A.T.) is honored to be a Small Business Administration 8(a) Business Development Program firm effective December 2017. Our No. 1 priority is building lasting relationships based on earned trust, unyielding commitment to strong moral principles and demonstrated performance-based outcomes. Headquartered in San Antonio, Texas, B.E.A.T. is a global business, healthcare and information technology solutions provider with more than 25 years' experience supporting the Department of Defense, Federal agencies, commercial industry and nonprofit organizations. B.E.A.T. delivers tailored solutions for client organizations that generate results. Driven by our award-winning experience, and by applying industry best practices and programmatic discipline, B.E.A.T. delivers effective solutions, on time and within budget, through our successful, highly qualified and motivated teams.
Products/Services:
BEAT supports the 100K+ user community across US Army MTFs as the first call for IT related issues. During peak call volume, our staff receive as many as 500+ calls per hour in the consolidated 24x7x365 call center. We document each service request using Remedy, resolve IT issues, maintain the enterprise Knowledge Base of configuration articles, and maintain the service catalogue. Our employees achieved the highest first call resolution and customer satisfaction ratings of any previous ESD contractor. BEAT led the WRNMMC CIO's Customer Service Support (CSS) improvement project. At the beginning of the project, WRNMMC had a backlog of 4000+ tickets. Within 60 days, the ticket backlog had been cut in half and customer satisfaction scores improved dramatically. Our technicians perform call center duties, in/out processing, dispatch to the clinics for onsite support, and work in the IT warehouse for hardware support at WRNMMC.
Clients:
Department of Defense
Access to Contract Vehicles:
SeaPort-e, GSA Schedule 70, Air Force Medical TPC
Small Business Status:
- Small Business
- 8A Firms
NAICS Industry:
- Software Publishers (511210)
- Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430)
- All Other Insurance Related Activities (524298)
- Data Processing, Hosting, and Related Services (518210)
- Custom Computer Programming Services (541511)
- Computer Facilities Management Services (541513)
- Engineering Services (541330)
- Other Accounting Services (541219)
- Dental Equipment and Supplies Manufacturing (339114)
- Other Computer Related Services (541519)
- Computer Systems Design Services (541512)
- Administrative Management and General Management Consulting Services (541611)
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