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Defense Health Agency Contracts Telehealth

OptumHealth Care Solutions LLC, Eden Prairie, Minnesota, is being awarded a 12-month, plus six-month option, to extend a services, firm-fixed-price, bridge contract (HT001124C0011) for Global Nurse Advice Line (GNAL) support services in the amount of $77,332,793. The GNAL is a service to Military Health System (MHS) eligible beneficiaries. The GNAL will provide access to telehealth registered nurses for triage services, self-care advice and general health inquiries 24 hours a day, seven days a week. The GNAL also offers customer service and care coordination services to include: provider locator support; specified military treatment facility (MTF) appointing services; urgent care referral submissions; and customized MTF transfers to support the MTF's capability for eligible MHS beneficiaries. The GNAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System, Composite Health Care System and the new electronic health record called MHS GENESIS. Access and interoperability will allow for eligibility verification of GNAL callers and the ability to book primary care appointments, submit urgent care referrals and document the GNAL encounters. Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting and archiving of documented call encounters at a corporate, regional and local level. Fiscal 2024 operation and maintenance funds in the amount of $17,185,065 are obligated for contract HT001124C0011 to establish and fully fund the four-month base period of the 12-month bridge contract line items 0001-0007 from March 18, 2024, through July 17, 2024. The place of performance is Falls Church, Virginia. The Defense Health Agency, Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity. (Awarded March 15, 2024)