Calling a help desk when the computer refuses to boot up or when e-mail is blocked can be a frustrating experience. But with the help of industry, U.S. Air Force communications personnel in the Asia-Pacific region have taken steps to alleviate some of the aggravation. By employing commercial best practices and standardizing processes, the directorate in charge of ensuring that warfighters can connect is now more efficiently and effectively employing its resources. As a result, it expects to reduce the time needed to resolve technical issues by 20 percent.

In what has proved to be a timely and prescient move, the Guam Army National Guard recently upgraded its communication system both to handle expanded mission demands and to be resistant to constant battering by typhoons. The Guard now has an Internet protocol (IP)-based system built around commercial technology and designed to survive storm elements that used to crash the Guard's old system regularly.

Accredited, tested solutions could allow military decision makers and intelligence analysts to access information and make decisions simultaneously using information that resides in multiple security classifications. However, although the U.S. Defense Department is moving forward to address information-sharing challenges, it has encountered difficulties in proving and certifying these technologies in a testbed environment.

A new airborne tactical reconnaissance system soon will provide the United Kingdom's warfighters with an around-the-clock, all-weather surveillance capability that can be tailored to meet a variety of missions. Based on an operational unmanned aerial vehicle but with more sensors and longer endurance than existing British tactical platforms, its real-time data feeds will offer commanders greater situational awareness and operational flexibility.

As NATO shifts from a defensive alliance to a more responsive multinational organization, it is developing technologies and doctrines that provide commanders greater control over their assets. Key to this effort is a suite of systems that allows NATO commanders to establish logistics bases quickly to support a mission while minimizing its supply footprint.

The fusion of satellite communication, global positioning system and radio frequency identification tag technologies is giving the U.S. Marine Corps the ability to monitor the status of fallen comrades and battlefield assets. The Marines have several technology experiments underway that test the military's In-Transit Visibility/Total Asset Visibility concept, which seeks to identify, locate and monitor personnel, equipment and supplies from origination to destination. As the defense community grapples with how to assess and implement the capabilities these evolving technologies generate, field tests indicate they will improve situational awareness while saving time, money, resources and lives.

The combination of a low-tech platform and a high-tech radio is extending beyond-line-of-sight communications from 10 miles to more than 400 miles. The approach employs small hydrogen balloons that are sent into the near-space realm-defined as from 65,000 feet to 325,000 feet above Earth-toting two AN/PRC-148 radios that relay ground-to-ground, air-to-ground and ground-to-air voice and data communications. Although the capability was developed to address a combat-mission need statement and is scheduled to be deployed to theaters of operation in December, the benefits of this technique also could extend to homeland security as well as emergency relief efforts such as assistance in the aftermath of Hurricane Katrina.

If actions speak louder than words, then current military operations are shouting volumes about the benefits of network centricity in warfare. Case studies sponsored by the U.S. Defense Department's Office of Force Transformation present an abundance of hard evidence that networked forces can be up to 10 times more effective than non-networked troops in high-intensity conflict missions. In comparison to voice-only communications, what experts call the "information position" is between 10 and 100 times better not only for commanders but also for the individual warfighter. The studies also point out that even less-than-perfect networks can be valuable.

The recent disasters caused by hurricanes Katrina and Rita on the Gulf Coast of the United States laid bare many long-overlooked facts. Among them is the importance of local communications interoperability. From individuals at home to emergency responders operating on a national scale, communications connectivity is vital during a crisis. The communications shortcomings experienced during that series of disasters contributed to the difficulties faced by the populace.

As the world is transformed by the combined threats of terrorism, the spread of weapons of mass destruction and cybercrime, the intelligence community must be poised to share and fuse key information securely. Such information not only is critical to analysts and policy makers but also is essential to targeting future cooperative intelligence collection. This transformation requires integrating data and information on an enormous scale while processing raw data into easily understandable intelligence. There are four key areas that require emerging technology: information assurance, devices and algorithms that enable the processing of increasingly high volumes of data, collaborative capabilities, and new practical concepts of how to integrate all these capabilities.