Army Transforms Information Systems Management Paradigm
Army Transforms Information Systems Management Paradigm
The command in charge of the U.S. Army's information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army personnel will receive a negotiated level of support that is based on service-level objectives and performance indicators. This effort, information managers say, will lead to measurable improvements in the quality of information processes the Army uses in its missions. In addition, this new service-level management process is scalable to the entire Army, they warrant.