Secret to Smart Operations

In November, the chapter welcomed Thomas Entwistle, director of analysis and lessons learned/Air Force Smart Operations for the 21st Century (AFSO21), Air Combat Command, Langley Air Force Base. He presented a bird's eye view into the AFSO21 process. AFSO21 is not a change to Air Force culture; it is a change to the essence of Air Force culture, he explained. He highlighted the fact that performance measurement is the foundation to improving excellence. The subsequent steps of the AFSO21 process (problem solving, strategic alignment, and deployment and process improvement) all hinge on the ability of an organization to accurately measure current performance.

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