General Discusses New Army IT Service

The chapter hosted Brig. Gen. Frederick A. Henry, USA, deputy commanding general, U.S. Army Network Enterprise Technology Command (NETCOM), as the speaker for the March luncheon. During his presentation, the general discussed the Army Baseline Information Technology Services (ABITS), a new information technology service management strategy for the Army. Enabled by the global network, ABITS will balance operational requirements against performance and cost. ABITS will establish clear performance standards and more suitable metrics to gauge user satisfaction. In fiscal year 2012, a pilot will be executed for baseline service delivery at select locations in each Signal Command theater. NECs will provide ABITS-like capabilities to selected tenants during the pilot and monitor and refine key performance data. NETCOM will then continue to mature capabilities across select Army posts, camps and stations.

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