Some government phrases should be retired. By far, the most destructive is, “That’s not the way we’ve always done things.” Those words have sapped the life out of more innovative ideas, change and evolution than perhaps any others. But right behind that idea is the concept that the private sector does everything right and the public sector ... well ... does not.

Each year we conduct a membership satisfaction survey so you can give us direct feedback on what is important to you and how well we are delivering on those areas of importance. More than 1,500 of you responded to the survey this year. These survey results, which I outline below, will help guide us in improving our association and its service to you.

NATO is exploring the benefits that telepresence capabilities offer military commanders and military families. The organization established a high-capacity communications link between several sites in Europe and Kabul to provide an immersive, face-to-face virtual meeting capability, far beyond that provided by today’s videoconferencing capabilities.

International defense acquisition reform finally may come from a NATO industrial group traditionally known for generating studies rather than initiating innovative reorganization. The NATO Industrial Advisory Group, known as NIAG, is striving to redefine the relationship between industry and the 26 nations that constitute its parent alliance.

The dark-hearted members of the human race have found ways to exploit innovations for their own selfish means throughout time. Now, with the ever-growing global dependence on computer networks, criminals are finding new ways to disrupt lives in the real world through enterprise in the cyber one. The U.S. Department of Justice and its allies have adapted their methods and techniques over the past decade and continue to adjust to prevent the morphing illegal activities in cyberspace, whether the computer crime itself is the full intent or only part of a larger scheme.